Reservations & Discounts

If you have predictable monitoring needs, reservations let you pre-pay for a set number of agents and receive significant discounts.

Available Discounts

Commit to a longer term for bigger savings:

Duration	Discount
12 months	10% off
24 months	15% off
36 months	20% off

Reservations are based on your current plan’s pricing. You commit to paying for a specific number of agents each month for the duration of your reservation.

How Reservations Work

When you create a reservation, you’re committing to a monthly minimum:

• Usage within reservation: Covered by your pre-paid reservation
• Usage above reservation: Billed at standard plan rates
• Usage below reservation: You pay for the full reservation (unused credits don’t roll over)

Caution

Once a reservation is paid, you cannot change your plan until the reservation period ends. Make sure you’re on the right plan before committing.

Creating a Reservation

1. Go to Subscriptions
2. Click Create Reservation
3. Select:
   • Number of agents
   • Duration (12, 24, or 36 months)
   • Optional description
4. Click Reserve

A confirmation dialog shows the total cost. Review carefully before confirming.

Payment Processing

What happens after you confirm depends on your payment method:

Payment Method	Processing
Credit Card	Charged immediately. Status updates instantly.
SEPA Debit	Pending until payment clears. Vouchers created after payment.
Bank Transfer	Vouchers created after payment is received.

Once your reservation is marked as Success, the system generates recurring vouchers that automatically apply to your monthly invoices.

Important Notes

• No refunds: Paid reservations cannot be refunded. Contact support if you have issues.
• Plan lock: You cannot change plans while a reservation is active.
• Unused credits: Credits don’t transfer to the next month.