Users & Permissions

Bleemeo allows you to invite team members to your account and control what they can access. Each user can have different permissions based on their role.

User Roles

There are two permission groups you can assign to users:

| Role | Permissions | |------|-------------| | Admin | Manage users, account settings, and billing | | Manager | Manage agents, dashboards, and notification rules |

Note

Roles are not cumulative. An Admin doesn’t automatically have Manager permissions and vice versa. Assign both roles if a user needs full access.

All users, regardless of role, can view agents, dashboards, and user lists in their account.

Managing Users

Access the Users page to manage your team.

To add a new user:

1. Click the Add button
2. Fill in the user’s details
3. Click Save

The new user receives an email with instructions to set their password. By default, new users have no assigned roles—you’ll need to add permissions manually.

To change permissions:

1. Click on the user’s email address
2. Use the Grant Admin / Revoke Admin buttons
3. Use the Grant Manager / Revoke Manager buttons

Multi-Account Access

A single email address can belong to multiple Bleemeo accounts. When you add an existing user’s email to your account, they’ll see an account switcher after logging in.

This is useful for consultants, MSPs, or team members who manage infrastructure across multiple organizations.

Two-Factor Authentication

Secure your account with two-factor authentication (2FA). Bleemeo supports multiple methods:

| Method | Description | |--------|-------------| | Token Generator | Time-based codes from apps like Google Authenticator or FreeOTP | | Phone Call | Automated voice call that reads a verification code | | Text Message | SMS with a verification code | | YubiKey | Hardware security key from Yubico |

To enable 2FA:

1. Click your username in the top-right corner
2. Select Two Factor Authentication
3. Click Enable Two-Factor Authentication
4. Follow the setup wizard

Tip

For phone-based methods, enter your number in international format: + followed by country code and number without leading zero or spaces (e.g., +33612345678).

Backup Recovery Methods

If you lose access to your 2FA device, you’ll need a backup method to recover your account.

Backup Phone Number

Add a secondary phone number to receive verification codes via call or SMS.

Backup Tokens

Generate one-time recovery codes and store them securely. Each code can only be used once. Regenerating tokens invalidates all previous codes.

To disable 2FA:

Click the Disable Two-Factor Authentication button in your 2FA settings. This removes all configured authentication methods.