Frequently Asked Questions
Find answers about getting started, the agent, features, pricing, security, and support.
General
Section titled “General”What is Bleemeo?
Section titled “What is Bleemeo?”Bleemeo is a cloud-based infrastructure monitoring platform. Install a lightweight open-source agent on your servers, and get real-time dashboards, intelligent alerting, and 13 months of metric retention — with zero configuration.
Why choose Bleemeo over a self-hosted monitoring stack?
Section titled “Why choose Bleemeo over a self-hosted monitoring stack?”- No infrastructure to manage — no servers to install, patch, or scale
- Highly available — built on redundant, multi-region infrastructure
- Automatic updates — benefit from new features without effort
- Scales with you — add servers without capacity planning
- Predictable pricing — no hidden per-metric or per-user charges
What does Bleemeo monitor?
Section titled “What does Bleemeo monitor?”Bleemeo supports 100+ technologies out of the box with automatic discovery:
- Operating systems — Linux, Windows (CPU, memory, disk, network)
- Containers — Docker, containerd, Kubernetes (pods, nodes, workloads)
- Databases — MySQL, PostgreSQL, MongoDB, Redis, Elasticsearch, Cassandra
- Web servers — Apache, Nginx, HAProxy, Traefik
- Message brokers — RabbitMQ, Kafka
- Cloud platforms — AWS CloudWatch
- Network devices — SNMP (Cisco, Ubiquiti, Dell, and more)
- Custom metrics — via StatsD, Prometheus exporters, and OpenTelemetry (OTLP)
See the full list in the Services Monitoring section.
Getting Started
Section titled “Getting Started”How quickly can I get started?
Section titled “How quickly can I get started?”Most teams go from zero to full monitoring in under 5 minutes:
- Create an account (30 seconds, no credit card required)
- Install the agent with a single command
- Dashboards and alerts activate automatically as services are discovered
See the Getting Started guide for step-by-step instructions.
Do I need to write configuration files?
Section titled “Do I need to write configuration files?”No. Bleemeo’s agent (Glouton) uses automatic service discovery to detect what’s running on your infrastructure. It comes with sensible defaults for all supported services — no YAML files, no manual check definitions, no query language to learn.
If you need to customize behavior, see the Agent Configuration page.
Do I need a dedicated person to manage Bleemeo?
Section titled “Do I need a dedicated person to manage Bleemeo?”No. The agent installs in minutes, auto-discovers services, and applies sensible default thresholds. There is no infrastructure to run, no database to tune, and no dashboards to build from scratch. Most teams manage Bleemeo as part of their normal workflow.
What operating systems are supported?
Section titled “What operating systems are supported?”Linux — Ubuntu (16.04–26.04), Debian (8–13), RHEL (7–10), CentOS (7–8), Fedora (33–43), AlmaLinux (8–10), Rocky Linux (8–10), Oracle Linux (8–10), CloudLinux (8–9), and TrueNAS CORE/SCALE. Any Linux with kernel 3.2+ is supported via Docker or the generic binary.
Windows — Server 2025, 2022, 2019, 2016, 2012, 2008R2, and Windows 11, 10, 8, 7.
Containers — Docker 1.9.0+, Kubernetes 1.17+.
See Agent Installation for the full compatibility list.
Is the Bleemeo agent open source?
Section titled “Is the Bleemeo agent open source?”Yes. Bleemeo’s agent, Glouton, is fully open source under the Apache 2.0 license. You can inspect the code, audit it, contribute, and run it alongside the Bleemeo platform or independently with Prometheus-compatible backends.
Does the agent impact system performance?
Section titled “Does the agent impact system performance?”Glouton is designed to be extremely lightweight. It typically uses less than 1% CPU and under 100 MB of memory. The agent collects metrics asynchronously and batches data transmission to minimize network overhead.
How do I install the agent at scale?
Section titled “How do I install the agent at scale?”Bleemeo supports automated deployment via Ansible, Puppet, and Chef with ready-to-use playbooks, manifests, and recipes. For Kubernetes, a Helm chart is available.
See Automated Agent Mass Installation for details.
What network ports does the agent require?
Section titled “What network ports does the agent require?”The agent needs outbound access to two endpoints:
| Protocol | Port | Hostname |
|---|---|---|
| HTTPS | TCP 443 | api.bleemeo.com |
| MQTT-SSL | TCP 8883 | mqtt.bleemeo.com |
No inbound ports need to be opened. See Agent Installation for firewall details.
How are agent updates handled?
Section titled “How are agent updates handled?”Agent updates are under your control. Bleemeo notifies you when a new version is available. You can update using your OS package manager (apt, yum, etc.) or your automation tooling. See Agent Upgrade for instructions.
Features
Section titled “Features”What are the main features?
Section titled “What are the main features?”- 10-second metric resolution — near real-time visibility into your infrastructure
- Automatic service discovery — no manual configuration needed
- Pre-built dashboards — created automatically for every discovered service
- Custom dashboards — build specific views for your team
- Intelligent alerting — pre-configured thresholds with ML-based anomaly detection
- Application monitoring — group services and view cluster health on unified graphs
- Uptime monitoring — check websites, APIs, and endpoints from multiple global locations
- Log management — centralized log collection and search
- 13-month data retention — at full resolution, included in the base price
- Mobile apps — iOS and Android apps for monitoring on the go
- Notifications — Slack, PagerDuty, Microsoft Teams, OpsGenie, email, SMS, and webhooks
Does Bleemeo support containers and Kubernetes?
Section titled “Does Bleemeo support containers and Kubernetes?”Yes. Bleemeo natively monitors Docker containers and Kubernetes clusters with automatic pod, service, and node discovery. Deploy via Helm chart — no separate container monitoring add-on needed.
See Kubernetes Monitoring for details.
Does Bleemeo support Prometheus and OpenTelemetry?
Section titled “Does Bleemeo support Prometheus and OpenTelemetry?”Yes, both natively:
- Prometheus — Glouton scrapes existing Prometheus exporters. Your existing exporters and custom instrumentation work without modification.
- OpenTelemetry — Bleemeo accepts metrics and logs via OTLP (gRPC and HTTP).
This means you can adopt Bleemeo without changing your existing instrumentation. See Application Monitoring for more.
What notification channels are supported?
Section titled “What notification channels are supported?”Bleemeo integrates with a wide range of notification targets:
- Team chat — Slack, Microsoft Teams Workflows, Discord, Telegram, Rocket.Chat
- Incident management — PagerDuty, OpsGenie, VictorOps (Splunk On-Call)
- Issue tracking — Jira, GitHub Issues, GitLab Issues
- SMS & voice — Twilio, MessageBird, OVH SMS
- Other — Email, webhook (custom HTTP endpoints), mobile push notifications (iOS/Android)
All channels are included in every plan at no extra cost. See Alerting Integrations for setup guides.
Where are the uptime monitoring probes located?
Section titled “Where are the uptime monitoring probes located?”Bleemeo runs public probes in three regions:
- Europe (enabled by default)
- Ohio (North America)
- Singapore (Asia)
You can also use any Glouton agent as a private probe to monitor internal URLs not reachable from the internet. See Uptime Monitoring Configuration for details.
What log formats are supported?
Section titled “What log formats are supported?”Bleemeo includes built-in log format support for Nginx, Apache, PostgreSQL, MySQL, Redis, Valkey, Kafka, HAProxy, MongoDB, RabbitMQ, JSON, and Go slog. Each service has host and Docker-specific format variants.
For other applications, you can define custom log formats using parsers (JSON, regex, CSV, syslog, key-value). See Log Formats for the full list.
Is there a mobile app?
Section titled “Is there a mobile app?”Yes. Bleemeo has native apps for iOS and Android with:
- Push notifications for alerts
- Full dashboard access with live metrics and graphs
- Server and container monitoring overview
- Uptime monitoring status with response times from each probe
- Event history and status center
The mobile apps provide read-only access to monitoring data. Configuration is done through the web panel. See Mobile Application for details.
Can I use Grafana with Bleemeo?
Section titled “Can I use Grafana with Bleemeo?”Yes. The Glouton agent exposes a Prometheus-compatible /metrics endpoint on localhost:8015, which you can use as a Prometheus data source in Grafana. This is useful if your team already relies on Grafana for custom visualizations.
Do you have an API?
Section titled “Do you have an API?”Yes. Bleemeo provides a REST API used by the web interface and mobile applications. See the API documentation and API Reference for details.
Pricing & Billing
Section titled “Pricing & Billing”What is the pricing model?
Section titled “What is the pricing model?”Bleemeo uses simple per-server, per-month pricing. Every plan includes unlimited metrics, dashboards, alerts, and users — no per-feature surcharges. Log management is available at 0.50 €/GiB ingested.
Billing is calculated hourly: you only pay for the servers actually monitored during each hour. If a server is removed mid-month, you stop paying for it immediately.
See bleemeo.com/pricing for current plans.
Is there a free tier?
Section titled “Is there a free tier?”Yes. Monitor up to 3 servers for free with no time limit. All core features are included — dashboards, alerts, service discovery, and mobile apps.
What counts as a server?
Section titled “What counts as a server?”A server is any machine running the monitoring agent — physical servers, virtual machines, or cloud instances. Each unique host counts as one server. Kubernetes nodes are also counted as servers.
You don’t need to deploy an agent per container — the agent runs at the host level and automatically discovers containers running on it.
How long is data retained?
Section titled “How long is data retained?”Data retention depends on your plan:
| Plan | Metric Retention |
|---|---|
| Free | 1 day |
| Starter | 30 days |
| Professional | 13 months |
All metrics are stored at full 10-second resolution — no downsampling.
What happens after the free trial?
Section titled “What happens after the free trial?”The trial lasts 15 days and includes all Professional plan features (up to 3 servers, 5 monitors, no credit card required).
- With a payment method on file — your account transitions to the Professional plan and billing starts based on actual usage.
- Without a payment method — your account moves to the Free plan (3 servers, 5 monitors, 7-day retention). You can upgrade anytime.
See Trial for details.
Is there vendor lock-in?
Section titled “Is there vendor lock-in?”No. Bleemeo collects metrics through open standards — Prometheus exporters, OpenTelemetry, and standard protocols. The agent is open source, and your data is always accessible via the API. You can export it at any time.
Security & Privacy
Section titled “Security & Privacy”Where is my data stored?
Section titled “Where is my data stored?”All monitoring data is stored in Europe (France) on AWS infrastructure. AWS is recognized for its strong security processes in data centers.
Is Bleemeo GDPR compliant?
Section titled “Is Bleemeo GDPR compliant?”Yes. Bleemeo is fully GDPR compliant. We do not sell or share your data with third parties, and we provide data processing agreements (DPA) on request.
What user roles are available?
Section titled “What user roles are available?”Bleemeo has two roles:
| Role | Permissions |
|---|---|
| Admin | Manage users, account settings, and billing |
| Manager | Manage agents, dashboards, and notification rules |
Roles are not cumulative — assign both to a user for full access. All users can view agents and dashboards regardless of role. There is no limit on the number of users per account.
See Users for details.
Does Bleemeo support two-factor authentication?
Section titled “Does Bleemeo support two-factor authentication?”Yes. Four 2FA methods are available:
- Token generator — Google Authenticator, FreeOTP, or similar TOTP apps
- Email — receive by mail a verification code
- YubiKey — hardware security key
Backup recovery is available via a backup phone number or one-time recovery codes. See Two-Factor Authentication for setup instructions.
What data does the agent collect?
Section titled “What data does the agent collect?”The agent only collects infrastructure metrics — CPU, memory, disk, network, service health, and similar system-level data. It never collects application data, passwords, or sensitive information. All data is encrypted in transit using TLS.
Troubleshooting & Support
Section titled “Troubleshooting & Support”Where can I get help?
Section titled “Where can I get help?”- Browse this documentation for guides and reference material
- Check the API documentation for integration questions
- Contact support for direct assistance
- Visit our GitHub for agent issues and contributions
Can I migrate from another monitoring tool?
Section titled “Can I migrate from another monitoring tool?”Yes. Install the Bleemeo agent alongside your current solution (Nagios, Zabbix, Prometheus, Datadog, etc.), verify that automatic discovery covers your services, then run both in parallel before switching. Most teams complete the migration in a few days.
Glouton natively scrapes Prometheus exporters, so existing instrumentation works without changes.